Return & Refund Policy

Thank you for shopping at SHINEANN. We want you to be happy with your purchase.

Returns

  • We accept returns within 30 days of delivery.

  • Items must be unused, in original condition, and in original packaging.

  • If the item is defective or damaged during shipping, we will cover all return shipping costs.

  • For returns for personal reasons (e.g., changed mind), the customer is responsible for return shipping.

Refunds

  • Refunds are issued to your original payment method within 5–10 business days after we receive and inspect the returned item.

  • Original shipping fees are non-refundable unless the return is due to our error or a defective item.

Contact Us

For questions or return requests, contact us at:
Email: shineann.service@gmail.com
Live Chat: Bottom right corner of the site (response within 24 hours)